FAQ

• How can I purchase Tacori?
  • Can I buy directly from Tacori?

    Please understand that Tacori does not sell directly to the public, but rather, solely through authorized Tacori retail partners.

    Tacori is a designer and manufacturer of rings, fine jewelry and accessories. All of our jewelry is distributed to the public exclusively through authorized Tacori retailers, who are more than happy to assist you with sales, pricing and service. You can find an authorized Tacori retail partner near you by clicking here.

  • What is an authorized Tacori retail partner?

    To ensure that you purchase an authentic Tacori design, we strongly recommend that you purchase only from an authorized Tacori retail partner.

    Purchasing from an active and authorized Tacori retail partner, as listed on the Tacori.com site is the first step to guarantee an authentic Tacori design. 

    As a next step, when you purchase from one of our authorized Tacori retail partners, you should receive a "Tacori Care Card" with your new Tacori item, which explains how to care for your piece. Also, you will find a "Tacori Authenticity Card" with a registration number. At this time, you may log onto our website at www.Tacori.com to register your item with us at Tacori. 

    To register your Tacori item, please visit the authenticity registration page.

    If you do not receive your Care Card and Authenticity Card in-store, please do ask your retailer to call Tacori and we will arrange for one to be sent to them immediately. 

    Regarding specific paperwork that you might receive from an Authorized Tacori retail partner when you purchase an authentic Tacori ring, although this varies between retailers, you should receive a detailed receipt with your date of purchase, style number and all costs.

  • How can I be sure that I purchase an authentic Tacori design?

    To ensure that you purchase an authentic Tacori design, we strongly recommend that you purchase only from an authorized Tacori retail partner. 

    Purchasing from an active and authorized Tacori retail partner, as listed on Tacori.com, is the first step to guarantee an authentic Tacori design. 

    As a next step, when you purchase from one of our authorized Tacori retail partners, you should receive a "Tacori Care Card" with your new Tacori item, which explains how to care for your piece. Also, you will find a "Tacori Authenticity Card" with a registration number. At this time, you may log onto our website at www.Tacori.com to register your item with us at Tacori. 

    Please visit the Authenticity Registration page to register your Tacori item.

    If you do not receive your Care Card and Authenticity Card in-store, please do ask your retailer to call their Sales Representative and we will arrange for one to be sent to them immediately. 

    Regarding specific paperwork that you might receive from an authorized Tacori retail partner when you purchase an authentic Tacori ring, although this varies between retailers, you should receive a detailed receipt with your date of purchase, ring style number and all costs.

    If there is another reason that you suspect that your item is not an authentic Tacori design, you can ask your authorized Tacori retail partner for an appraisal, and also to provide bills of sale that state “Tacori” on them as well as any/all pictures, sales quotes or documentation regarding your purchase so that you have all the information that makes you feel comfortable knowing that you received an authentic Tacori design.

• I'm looking for more information about a specific item
  • Who should I contact for more information?

    Please contact one of our authorized retail partners.

  • Is every Tacori design on the website?

    Our website gallery contains the largest selection of Tacori styles. That said, not every ring or fine jewelry item, or the many variations for each design, are featured online. An authorized Tacori retail partner is the best place for consumers to discuss pricing and style variations.

  • Can I customize my Tacori ring?

    We specialize in custom orders designed to be your "dream ring!” We realize that customers have different tastes and different needs, and we do our best to cater to those requests. *Custom orders such as custom engagement rings and custom wedding rings do often take longer to create and there may be added costs, depending on the specifics of the project.

    To "special order" custom rings from Tacori, please visit your local authorized Tacori retail partner to speak in-depth with their jeweler about your setting selection and to place your order. 

    The turnaround time for ”special order rings” will likely be between 4-6 weeks, since it will be a custom piece made to your specifications. Your authorized Tacori retail partner will also be able to provide any and all pricing information for you – including prices that address how elaborate your modifications may be.

• What quality are the Tacori diamonds in the engagement rings and wedding bands?
  • Do settings include the center diamond?

    Almost all Tacori rings are sold as “semi-mounts”, which means that the smaller accent gemstones have already been set, but NOT the center diamond.

    The choice of center diamond shape, size (and price) are up to you and your special someone! And virtually all of our authorized Tacori retail partners sell diamond centers in a variety of shapes and sizes that can be set in the Tacori setting of your choice.

  • What quality are Tacori Diamonds?

    Tacori Diamonds are G color and VS clarity diamonds, or better, hand-selected by TACORI, and used in all of our engagement ring mountings and wedding bands.

  • Where can I purchase my center diamond?

    If you do not already have a center diamond for your engagement ring, the choice of center diamond shape, size (and price) are up to you and your special someone! And virtually all of our authorized Tacori retail partners sell diamond centers in a variety of shapes and sizes that can be set in the Tacori setting of your choice.

• Authenticity, repair and care questions
  • What is the promise of service on my product?

    Welcome to the Tacori Family!

    For more than four decades, Tacori designs have fused classic elegance with modern inspiration, creating some of the world’s most highly regarded and exquisitely beautiful jewelry.

    All of Tacori’s unique pieces are individually handcrafted at their design studios in California, and are designed as celebrations of love and objects of beauty... the heirlooms of tomorrow.

    The Tacori Touch is how we describe the extraordinary level of care that goes into everything bearing the Tacori name. Our intricately detailed rings and fine jewelry reflect the Tacori passion for excellence and become the symbols of connection that join individuals and generations.

    Tacori’s Promise of Service
    A Tacori purchase is more than an investment in a beautiful piece of jewelry—it is also an investment in the care of your piece by the expert artisans at Tacori.

    *Complimentary services that Tacori provides as part of our dedication to our customers include: sizing (when possible), general refurbishing and engraving touch-up.

    For the greatest continuity of care for your Tacori piece, take your Tacori Certificate of Authenticity to your authorized Tacori retail partner as listed on your card. Your personalized serial number will identify your unique Tacori item to the retailer.

    Your authorized Tacori retail partner will be happy to answer your questions regarding matching Tacori band recommendations, any and all care services, Tacori setting upgrades, cleaning recommendations and more.

    Please know that although we have very high standards of our authorized Tacori retail partners and in their team’s treatment of our products, we cannot guarantee any work done by any outside jeweler, which is why we strongly recommend that you ask your authorized Tacori retail partner to send your Tacori purchase directly to us (Tacori) for all services. Any work performed by an outside jeweler may compromise the integrity of the piece, thus, no future work by Tacori can be “guaranteed” after outside work has been performed.

    For proper servicing of your Tacori piece, again, it is imperative that all work be handled exclusively through authorized Tacori retail partners, who can work directly with Tacori craftsmen to provide the greatest continuity of care.

    *Not all pieces and circumstances apply. Tacori reserves the sole discretion to determine the services they will provide, subject to change at any time. Complimentary services do not include shipping or insurance costs.

    Care Recommendations
    Due to the individual character of handcraftsmanship, you may notice slight variances in each Tacori design, which ensures that no two pieces are identical. This personal touch transforms each piece into a small work of art.
    
    

  • What's the best way to care for my Tacori engagement ring?

    Due to the individual character of hand craftsmanship, you may notice slight variances in each Tacori design, which ensures that no two pieces are identical. This personal touch transforms each Tacori piece into a small work of art.

    We recommend that you extend the life and value of your handcrafted Tacori heirloom by treating it with the same care it was given in its creation by the Tacori craftsmen at their California headquarters.

    Please know that Tacori fine jewelry is made of precious metals and fine gems. Keep your Tacori piece in excellent condition by storing your Tacori jewelry separately so it will not be damaged by other jewelry. As with any fine jewelry item, protect all jewelry from sharp blows or strong pressure.

    Cosmetics, hair spray, perfumes, other substances and chemicals may cause build-up of grime, which diminishes jewelry’s natural sheen. For cleaning, your authorized Tacori retail partner can recommend a cleansing gel and brush, as opposed to a home ultrasonic machine, which could loosen stones if used incorrectly.

    Always remove jewelry and store it carefully in a safe place when working with your hands, such as: performing household tasks, gardening, playing sports, bathing, using abrasive products or engaging in any activity that could damage or cause the loss of your jewelry.

    Visit your authorized Tacori jeweler on an annual basis for a cleaning, check-up, and for suggestions to any maintenance questions you may have. If life changes take you away from that location, we recommend finding an authorized Tacori retail partner close to your new home. To locate an authorized Tacori retail partner, visit the “where to buy” section on Tacori.com.

  • What's the best way to care for my Tacori jewelry?

    To keep your Tacori jewelry in excellent condition, polish it thoroughly with a clean, soft, slightly damp cloth (or silver cleaning cloth, such as the enclosed Tacori Polishing Cloth) before and after wear and handling. This will help prevent a build-up of natural oil accumulation that occurs through normal wear when the jewelry item touches skin.

    If your piece has gemstone components, be sure to never submerge your piece in an ultrasonic or steam cleaner, nor expose them to saltwater or harsh chemicals (including household cleaning supplies). Also avoid extended exposure to extreme temperature or strong sunlight, which may cause gem discoloration. 

    When not wearing your Tacori piece, we encourage you to store your Tacori design in the soft pouch provided Tacori—this is a specially designed pouch with ultra-soft finish that will not scratch your piece, and this special Tacori pouch also has anti-tarnish properties that will help the design maintain its bright white finish longer. The Tacori pouch has the added value of protecting the piece from any hard impact or being scratched by other items.

• Other
  • I'm interested in employment opportunities

    Thank you for your interest! We will be more than happy to accept your resume for consideration and review, should any positions become available. If this is of interest to you, please email us your resume and cover letter of introduction to employment@Tacori.com.

  • I'm interested in becoming an authorized retail partner

    Thank you for your interest! We would be more than happy to accept your resume for consideration and review, should any positions become available. If this is of interest to you, please email us your resume and cover letter of introduction to employment@Tacori.com.

  • Do you have more questions?

    Your comments and questions are very important to us and we enjoy answering each one personally.

    Please know that we try to respond to every customer as quickly as possible, but due to the volume of emails and consumer interest we receive, we feel it is often much more effective for customers to be able to connect directly with authorized Tacori retail partners for immediate guidance.

    If you have questions about a Tacori piece that you already own, we recommend that you connect directly with your authorized Tacori retail partner; if you have exploratory questions about Tacori, your questions may already be answered here, in our frequently asked questions section. You can locate a Tacori retail partner near you by clicking here. 

    If you have other specific questions, please feel free to connect with us via Facebook or Twitter.