Customer-owned pieces with more significant material loss or damage may benefit from our new Restoration service, as an alternative to remaking the original piece. 

*Pieces that are in excessively poor condition and/or are found to be not sufficiently structurally sound may not be eligible for Restoration and may require Remake.

Please know that although we have very high standards for our authorized Tacori retail partners and in their team’s treatment of our products, we cannot guarantee any work done by any outside jeweler. 

We strongly recommend that you ask your authorized Tacori retail partner to send your Tacori purchase directly to us (Tacori) for all services.

Any work performed by an outside jeweler may compromise the integrity of the piece, thus, no future work by Tacori can be “guaranteed” after outside work has been performed.

For proper servicing of your Tacori piece, again, it is imperative that all work be handled exclusively through authorized Tacori retail partners, who can work directly with Tacori craftsmen to provide the greatest continuity of care.

*Not all pieces and circumstances apply. Tacori reserves the sole discretion to determine the services they will provide, subject to change at any time. Complimentary services do not include shipping or insurance costs.