Our Promise to You
Promise of Service
When you purchase a Tacori engagement ring, your purchase is more than an investment in a beautiful piece of jewelry—it is also an investment in the care of your piece by the expert artisans at Tacori.
*Complimentary services that Tacori provides as part of our dedication to our customers include: sizing (when possible), general refurbishing and engraving touch-up.
For the greatest continuity of care for your Tacori piece, we recommend that you take your Tacori piece and your Certificate of Authenticity to your authorized Tacori retail partner as listed on your card so that they may send your Tacori piece directly to our California Design Studios.
Your personalized serial number will identify your unique Tacori item to the retailer and provide tracking and continuity of care on your piece.
If you have questions about matching Tacori wedding band recommendations, any and all care services, Tacori setting upgrades, cleaning recommendations and more, your authorized Tacori retail partner will be happy to answer your questions.
Please know that although we have very high standards for our authorized Tacori retail partners and in their team’s treatment of our products, we cannot guarantee any work done by any outside jeweler. We strongly recommend that you ask your authorized Tacori retail partner to send your Tacori purchase directly to us (Tacori) for all services.
Any work performed by an outside jeweler may compromise the integrity of the piece, thus, no future work by Tacori can be “guaranteed” after outside work has been performed.
For proper servicing of your Tacori piece, again, it is imperative that all work be handled exclusively through authorized Tacori retail partners, who can work directly with Tacori craftsmen to provide the greatest continuity of care.
*Not all pieces and circumstances apply. Tacori reserves the sole discretion to determine the services they will provide, subject to change at any time. Complimentary services do not include shipping or insurance costs.