Shipping And Returns

Do you ship internationally?

Will my shipment from Tacori.com require a signature upon delivery?

Is in-store pickup available for items purchased on Tacori.com?

Will my Tacori.com purchase arrive gift-wrapped?

Can I include a personalized gift message with my purchase?

What is the Tacori.com return policy?

How do I return an item?

All items purchased on Tacori.com must be returned through the Tacori.com process, and cannot be returned to an authorized Retail Partner or any other channel.

To process your return, please go to Tacori.com and log into your Account. Within your Account, click on “My Orders”. Select your order and then identify the piece that you would like to return. Follow the directions shown on the screen to submit your Return Request.

To meet the 15 day return policy, Tacori.com will timestamp your Return Request to ensure that your item is within the timeframe that is eligible for return.

From the point that you submit your Return Request, you will receive an email within one to two business days from the Tacori.com Customer Excellence team which will include a Return Authorization Form, a return shipping label, and instructions about what must be included on both the inside, and exterior of the return package.

The “Return Authorization Form” that you will receive from Tacori contains your personal return information. You must include this form inside the return shipment package so that we can accurately process and credit your return.

The form also includes your “Return Authorization Number”. You must clearly write the Return Authorization Number on the outside of the shipment package so that is visible on the exterior upon receipt. This is very important so that we can accurately process and receive your return.

Please note that all packages MUST have your unique Return Authorization number clearly listed on the outside of the package; if it is NOT visible, the package will be refused and returned to you, the sender, and your return will not be accepted.

Please note that you will need to ship your package within 5 calendar days from the date that you received your Return Authorization Form in order for it to be considered for return. Anything received after this date may not be accepted.

Once we’ve received your item for return, it will be evaluated to ensure that the item is in original condition. If there is any visible wear and tear, or if the jewelry is otherwise not in original condition, item(s) will be returned to sender, and no return credit will be offered.

If the Return is accepted, Tacori will send you a confirmation email regarding your return, and will issue a refund to your credit card for the price of the item within 30 days. Please note that any shipping and insurance expenses will not be refunded.

What is your exchange policy?

We hope you’ll love your Tacori item, but if you’re considering an exchange for a different piece, different size, or different variation, color or design, please note that your purchase from Tacori.com will be eligible for exchange consideration within 30 calendar days from the date that you received your shipment.

Kindly note that your purchase will only be accepted for exchange by Tacori if it is in original condition with original packaging and absolutely no signs of wear.

All items purchased on Tacori.com must be exchanged through the Tacori.com process, and cannot be returned to an authorized Retail Partner or any other channel.

After 30 calendar days from receipt, all sales are considered to be final.

To process your exchange, go to Tacori.com and log into your Account. Within your Account, click on “My Orders”. Select your order and identify the piece that you would like to exchange. Follow the directions shown on the screen to submit your Exchange Request.

To meet the 30 day return policy, Tacori.com will timestamp your Return Request to ensure that your item is within the timeframe that is eligible for return.

From the point that you submit your Exchange Request, you will receive an email within one to two business days from the Tacori.com Customer Excellence team which will include a Return Authorization Form, a return shipping label, and instructions about what must be included on both the inside, and exterior of the return Package.

You will need to ship your package within 5 calendar days from the date that you received your Return Authorization Form in order for it to be considered for exchange. Anything received after this date may not be accepted.

The Return Authorization Form contains your exchange information and must be included inside the return shipment package. It also includes your “Return Authorization Number”. Please note the Return Authorization Number must be clearly written on the outside of the shipment package.

Please note that all packages MUST have your unique Return Authorization number clearly listed on the outside of the package; if it is NOT visible, the package will be refused and returned to you, the sender, and your exchange will not be accepted.

Once we’ve received your item for exchange consideration, it will be evaluated to ensure that the item is in original condition. If there is any visible wear and tear, or if the jewelry is otherwise not in original condition, item(s) will be returned to sender, and no return credit will be offered.

If the Exchange is accepted, Tacori will send you a confirmation email.

Exchanges for alternate sizes/colors are not guaranteed to be in stock and may require a wait time of 2-4 weeks.